Shipping policy

Shipping Policy
Last updated: April 2026

Thank you for shopping with Van Life Emporium. This policy explains how we process and ship your orders, and what to expect once you've placed a purchase.

How our shipping works

Van Life Emporium operates as a dropshipping business. This means we don't hold stock in a warehouse — when you place an order, it is sent directly to one of our trusted suppliers who packs and ships it straight to your door. This allows us to offer a wide range of van life products without the overhead of physical stock.

As a result, if you order multiple items, they may arrive in separate parcels from different suppliers, potentially on different days. You will receive a separate shipping confirmation for each parcel dispatched.

Order processing time

Orders are processed within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding UK public holidays.

You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking information once your order has been dispatched by our supplier.

Please note: your order confirmation is not the same as your dispatch notification. Delivery timescales begin from the date your item is dispatched, not the date you placed your order.

Delivery timescales

United Kingdom: 7–21 working days from dispatch. Tracking number provided where available.

Delivery times are estimates, not guarantees. The actual delivery time depends on the supplier's location, the courier used, and any external factors such as customs clearance or busy postal periods.

During peak periods (such as Christmas, Black Friday, and bank holidays), please allow additional time for delivery.

Shipping costs

Shipping costs are calculated at checkout based on your order and delivery address. Any applicable shipping charges will be clearly displayed before you confirm your purchase — you will never be charged more than shown at checkout.

We occasionally offer free shipping promotions, which will be displayed on the website when active.

Tracking your order

Where tracking is available, your shipping confirmation email will include a tracking number and a link to the courier's tracking page. Please allow up to 48 hours after receiving your dispatch email for tracking information to become active on the courier's system.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at hello@vanlifeemporium.com and we will look into this for you.

Where we ship to

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We do not currently ship to PO boxes, BFPO addresses, or international destinations. If you require international shipping, please contact us at hello@vanlifeemporium.com and we will let you know whether we can accommodate your request.

Split shipments

If your order contains products from more than one supplier, your items may be shipped separately and arrive at different times. You will receive individual tracking information for each shipment. You will not be charged additional shipping fees for split orders unless clearly stated at checkout.

Customs and import charges

Some of our products are shipped from suppliers based outside the United Kingdom. In most cases, any applicable import duties or customs fees are handled by the supplier before dispatch. However, in some circumstances, a customs charge may be applied by HMRC or the courier upon entry into the UK.

If you are charged any unexpected customs or import fees on delivery, please contact us immediately at hello@vanlifeemporium.com with your order details and we will work with you to resolve it.

What if my order is delayed?

If your order has not arrived within the estimated delivery window, please check your tracking information first. If tracking shows no movement for more than 5 business days, or if your order has not arrived within 30 days of your order confirmation, please contact us at hello@vanlifeemporium.com with your order number.

We will investigate with our supplier and courier on your behalf. If your order is confirmed as lost in transit, we will offer you a full refund or a replacement at no additional cost.

What if my parcel is damaged on arrival?

If your parcel arrives visibly damaged, please take photographs before opening it and contact us at hello@vanlifeemporium.com within 48 hours of delivery. Include your order number and photos showing the damage. We will arrange a replacement or refund as quickly as possible.

Please also see our Returns & Refunds Policy for full details of your rights.

If you have any questions about your shipment or this policy, please get in touch:
• Email: hello@vanlifeemporium.com
• Response time: We aim to respond within 1 business day.