Frequently Asked Questions

Delivery, orders and returns. If your question is not answered here, email hello@vanlifeemporium.com.

Who is behind Van Life Emporium?

We are a small UK business selling practical kit for life in a van. Some products are sent directly by our suppliers; our own designs are produced with a print partner.

How long does delivery take?

Estimated UK delivery: 1–5 working days from order confirmation, including processing. You’ll receive tracking once your item ships.

Will my order arrive in one parcel?

Not always. Some items are sent directly by our suppliers and our own designs are produced with a print partner, so an order that mixes them may arrive in separate parcels, sometimes on different days. You will receive tracking for each parcel as it ships. If part of your order has not arrived within 5 working days, email hello@vanlifeemporium.com with your order number.

Do you ship internationally?

We currently deliver within the UK.

How much is delivery?

Delivery charges depend on the items in your basket and are shown at checkout before payment.

Can I track my order?

We email tracking when your item ships. If your order has not arrived within 5 working days, email hello@vanlifeemporium.com with your order number.

Can I cancel or change my order?

Email hello@vanlifeemporium.com as soon as possible. We’ll check whether an amendment can still be made. Dispatch does not remove your statutory cancellation rights.

Can I return an item if I change my mind?

For eligible online purchases, tell us within 14 days after delivery that you wish to cancel, then return the goods within a further 14 days. You may inspect goods as you would in a shop. Personalised goods and other statutory exceptions may be excluded; ordinary made-to-order goods are not automatically excluded. Email hello@vanlifeemporium.com for the return address before sending anything back.

How are refunds handled?

For a full eligible cancellation, we refund the goods and standard outbound delivery. We may withhold the refund until goods are returned or you provide evidence of return. Any deduction for handling beyond what is necessary to inspect the goods will be explained. Change-of-mind return postage is your responsibility where disclosed before purchase.

What if my item is damaged or faulty?

Email hello@vanlifeemporium.com with your order number and a description of the problem. Photos help us investigate, if you can provide them. We will arrange the appropriate remedy under your statutory rights. Those rights are not limited to 14 days.

What sizes and materials are used for the wood prints?

Check the individual product page for the available dimensions and materials. If you need a detail that is not listed, ask us before ordering.

How do I get in touch?

Email hello@vanlifeemporium.com with your question or order number.